Wednesday, July 26, 2017

The Customer Experience

A customer’s experience will determine whether or not they come back to do business with you in the future.  In order to provide the best experience possible it is important to remember to make the customer feel special, showing patience and meeting all of their needs.  Doing what is necessary to provide a good experience will lead to a happy and thankful customer.

 

Making a customer feel special is a great way to build on the relationship with the customer and to increase their overall satisfaction.  Sometimes its doing the little things that seem to make a big difference.  This could include something as simple as just listening to the customer’s concerns.  Another little detail is agreeing with the customer and to show them you are willing to resolve the situation.  It doesn’t take much to make a customer feel special.  Putting forth a little extra effort at times will enhance the customer’s experience.

 

Showing patience is another way in which to enhance a customer’s experience.  The key to showing patience is to not overreact to the customer’s emotions.  The worst thing to do is to get impatient with a customer.  Practicing patience will improve the quality of service being given to customers.  Sometimes it may take a great deal of restraint when confronted with an anxious customer.  The term “patience is a virtue” couldn’t be more true when it is applied to customer service.  You patience with customer’s will have a significant impact on the experience perceived by the customer.

 

Meeting the customer’s needs is probably the most important part of the customer’s experience.  If a customer’s needs are not met to their satisfaction a customer could be lost.  It may not always be possible to meet all the needs of a customer.  In this case is is best to try and reach a compromise or middle ground that is acceptable to the customer.  Depending on the particular needs of a customer it may be necessary to provide an incentive or other type of discount for their trouble.  A customer’s needs cannot always be met but the effort to try to get there must be shown.

 

Sometimes is is only possible to do so much to enhance the overall experience of the customer.  You should always try to do what is necessary, within reason, given the situation.  Sometimes the end result is a disappointed customer.  The main goal regardless of the outcome is to make sure the experience is a positive one for the customer.

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